CUSTOMER RETURN CLAIM PROCESS:
- Login to your TLD account, go to your ACCOUNT OVERVIEW > ORDER HISTORY, and select the order on which the item was purchased. There you will be able to request a Return Authorization for the specific item you wish to return.
- If you have not set up an account, or you checked out as a guest, please email [email protected] or call our (844) 824-8774 ext. 266
Once your request has been reviewed, we will email you a return authorization number (RA #)
Once we receive and inspect the product (7-10 business days), a credit memo will be emailed as proof of receipt and refund.
- Items returned that are not in 100% resalable condition will be subject to a restocking fee of 5-15%.
- Sale items are not eligible for returns or refunds.
- Exchanges will be processed as a refund and a replacement order will need to be placed separately
Please note: RAs are valid for 30 days and will not be accepted if received after 30 days.
At Troy Lee Designs we take great pride in the quality and fit of each of our products. We will stand behind them 100%. If for any reason, you have not been completely satisfied, TLD will provide the following warranty policy.
We offer virtual warranty inspection on all our products by sending an email with photos to [email protected]. The warranty policy covers the product only in the case of manufacture defect. It does not cover products damaged due to normal wear and tear, negligence, improper care, natural breaking or fading of colors and materials over time and/or exposure.
TLD may request the defective product for further inspection. A prepaid UPS label will be emailed. Once received and inspected, a replacement of the same or “like” item will be shipped.
You will be contacted once the inspection is completed and informed on what action will be taken.
- Please call our international department at (800) 239-6566 ext.210.
Please note: Products returned without an RA # will not be accepted and sent back to the shipper at their expense. RAs are valid only for 30 days and will be returned if received after 30 day period.