Shipping and Returns

FREE ONLINE SHIPPING

Shipping is provided free to retail customers on orders of $150.00 and above to all provinces in Canada.

CANADA SHIPPING

  • Troy Lee Designs is not responsible for lost or stolen merchandise that is delivered without a signature required.
  • All packages shipped within Canada are shipped via Ground Service, unless otherwise specified by customer.
  • We offer 3-Day, 2-Day and Standard Overnight service at an additional cost, pending service availability of the customer’s address.
  • Orders requesting 3-Day, 2-Day or Standard Overnight must be submitted by 2pm PST.
  • We can not ship to P.O. Boxes, only residential or business addresses.
  • Shipping Rates are based on item weight and physical dimensions.
  • Ground shipments can take 1-7 working days depending on your location.
  • All outgoing orders are shipped FOB Surrey, BC.

INTERNATIONAL SHIPPING

  • Troy Lee Designs does not ship internationally.
  • For International Orders, please contact us for a list of distributors by country.

International Contact Information; [email protected] Or call +1(951) 371-5219, ext 210

RETURNS/EXCHANGES

All merchandise returned to TLD requires a return authorization number (RA) obtained from TLD. You must include a copy of the original invoice and a letter of explanation with the return. Any merchandise returned for credit or refund must be in “new” condition and be resalable as “new”. Return requests must be made within 30 days of invoice date for exchange or refund consideration. TLD reserves the right to charge a 20% restocking fee on returned goods.

For returns, exchanges, and warranties: Please email [email protected]. Please provide contact information, and reason for return. You will be issued a Return Authorization #, and shipping label.